Step by step process for Returns & Exchange:
Return / Exchange request needs to be within 7 days of the delivery date.
We do not take return on sale items or any discounted items
Order needs to be returned by the customer
Once we receive the product, we would get in touch with you to confirm your request.
Please note we do not do refunds. We exchange the product in case there is a size /Quality issue.
In case there is a manufacturing defect we refund the whole amount. Manufacturing defects are subject to approval from our quality department
Orders booked in any discount scheme cannot be exchanged or returned
In case the package is tampered or open do not accept the same at the time of delivery.
Note: All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted.
Note: The refund / exchange is subject to your returns meeting the above conditions else returns / exchange will not be accepted.
In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on Ecko Electricals.site In case you fail to intimate about the same, return might not be processed.
PLEASE NOTE: KEEPING HYGIENE IN MIND, NO RETURNS OR EXCHANGE WILL BE APPLICABLE ON USED PRODUCTS.
What items are returnable?
You can return your items within 7 days of receipt of your shipment.
They must be in original condition
For all the products, unwashed and unused
In the original packaging
Free gifts or promotional items are not returnable!
